With the Motability Scheme's online account and dedicated apps, managing your vehicle and accessing support has never been easier, making the journey towards greater freedom and mobility more accessible than ever before. Whether you're booking appointments, scheduling maintenance or accessing important documents, these digital tools streamline the process, putting control in your hands.
You probably already know that the Motability Scheme is a great way for people with a disability to get mobile. By exchanging a qualifying Mobility Allowance (currently worth £75.75 a week) you get to to lease a brand new car, Wheelchair Accessible Vehicle (WAV), powered wheelchair or scooter with insurance, servicing, repairs and breakdown cover all included.
Overseen by Motability Foundation, a registered UK charity, it’s a tried-and-tested scheme that’s provided more than 5.5 million life-changing vehicles to people with a disability since July 1978.
Since the introduction of the Motability Scheme online account in April 2021, accessing the benefits of Motability has become even more convenient. As Motability describes it, "with a Motability Scheme online account, you can sign in at any time to check important details, make changes to some of your key information and even track the progress of your order."
In practical terms, by being part of the Motability Scheme and using the online account members can benefit from unparalleled convenience and peace of mind. It allows for easy management of personal information, hassle-free access to Motability Scheme documentation, and seamless communication with the dealership.
Motability is committed to continuously enhancing the value of this service by introducing new features.
The day your new vehicle is handed over to you, whether it be a car or WAV, is always filled with anticipation and excitement. The journey begins by first choosing a vehicle, and then customising its specification and optional extras to ensure it's right for you, with the help of a trained Motability Specialist who'll help you every step of the way.
The dealership you order and collect your vehicle from will automatically be designated your 'managing dealer'. This dealership serves as the primary point of contact for all future vehicle-related matters, including servicing, warranty work, and MOT tests. Whether seeking further assistance from a trained Motability Scheme specialist or connecting with the appropriate aftersales team member, having an online account streamlines the process of reaching out to your dealership.
Access to an easy-to-organise online account makes everything simpler and more convenient.
The Motability Scheme online account system is open to all car and WAV customers.
Signing up only takes a few minutes, meaning you can quickly unlock a range of immediate benefits. With an online account, managing your vehicle lease becomes hassle-free, freeing up more time for enjoyment behind the wheel.
To create an account, you only need basic personal details like a National Insurance number and date of birth.
Motability offers more than just an Online Account; they also provide a suite of recommended apps designed to enhance the experience of their customers. Available on both iOS and Android platforms, these apps significantly enhance the Motability experience, empowering users with convenience and efficiency at their fingertips.
Let's take a look at them in a bit more detail...
Offering a seamless solution for Motability users to report breakdowns, the myRAC app is perfect to have on your device. Remember, as part of the Motability Scheme's 'worry-free' package, breakdown cover with the RAC is included.
Additionally, myRAC can help you by locating the most cost-effective fuel options, further simplifying journeys.
Called ‘Go Charge’ for short, it’s a new electric car card and app Motability created with its partner, Paua. You can use them to charge your electric car on the go.
The app gives access to over 45,000 public chargers from 28 different operators – all in one place. That’s over half of all chargepoints in the UK, including 70% of all rapid chargepoints.
Once you have created your account, just open the app, find the charger you want to use and once there, simply tap your Go Charge card or use the app to pay.
It’s completely free to get the card and app, and there are no monthly subscription fees.
For more details on the benefits and when you receive it, see motability.co.uk/gocharge
Remember, the Motability Scheme and their partners are also available over the phone to assist you in emergencies.
For breakdowns relating to your Motability car or WAV, reach out to RAC Motability Assist at 0800 73 111 73.
In case of accidents, contact the insurer Direct Line Motability (DLM) at 0300 037 3737.
For new tyres or tyre repairs, contact the Kwik Fit Tyre Service team on 0330 123 1531.
For repairs to smashed or chipped windscreens and windows, get in touch with Autoglass on 0300 037 9944.
The main number for the Motability Customer Services team is 0300 456 4566. If you'd prefer for someone to call you back rather than waiting to be put through, you can request a call back here.
Embarking on a journey, whether it's a daily commute or a cross-country road trip, can be smoother and more enjoyable with the right tools at your fingertips. As well as the Motability apps we've mentioned above, here we've pulled together the best motoring apps and websites over a wide variety of categories.
Before hitting the road, it's crucial to plan your route strategically to avoid delays and unnecessary stress. Here are some apps to assist you:
Want to know if a venue or location is accessible before you drive there? Check out these helpful websites:
Finding parking, especially in unfamiliar areas, can be a hassle. These apps make it easier:
Weather conditions can seriously impact your travel plans, especially in adverse conditions. Consider these apps for up-to-date weather forecasts:
Long journeys can feel shorter with the right entertainment options:
Losing track of your parked car or needing precise location information can be helped with these apps:
Knowing where to refuel and finding the best prices can save time and money. These apps can help:
Staying focused on the road is crucial for safe driving. Consider these apps to minimise distractions:
