Coronavirus Updates For Motability Customers And Drivers With A Disability

The latest regulations mean dealership showrooms have had to close temporarily, but it may still be possible for new Motability orders to be placed (perhaps via telephone or video call), for new vehicle handovers to go ahead (for example outside in the dealership car park) and for essential vehicle maintenance to be carried out at the dealership workshop.

This is all subject to whether the dealership has the capacity and the Motability-accredited team members available to serve you within the regulations.

Before visiting any dealership - whether it's for essential servicing, a repair or a vehicle handover - make sure you contact them directly before you travel.

If you are in the final three months of your lease (or have had your lease extended due to the pandemic) and you already know which car you would like to order, please contact your local dealership to find out whether or not they are able to accept your application for a new vehicle at this time.

If you haven’t placed a new Motability order, or if you don’t return your car on the date your lease is due to end, Motability will automatically extend your vehicle lease for six months, even if you have already had a lease extension. You will also automatically receive a new Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. You will be able to place a new order, or return your vehicle, at any point during this six-month lease extension.

• Partner services including the RAC Motability Assist breakdown service, Kwik Fit and the scheme insurer RSA Motability are open for all customers.
• The Motability Grants scheme is currently open. They are accepting applications from people who are currently on the Scheme, who do not currently have a vehicle on the Motability Scheme plus applications for Driving Lesson, Access to Work and Additional Transitional Support grants.

Motability have put together a handy Q&A for customers who have questions about how the different levels of lockdown will affect the running of the scheme in their area.

This advice covers the common questions that have been asked by Motability customers over recent months, including questions related to:

• Servicing & Maintenance
• MOT Tests
• Vehicle Insurance & Adding A New Named Driver
• Lease Extensions
• Early Lease Terminations
• Delayed PIP Reassessments
• Insurance Refund
• Good Condition Bonus Payments

Get The Latest Updates From Motability

Until 31 July 2021, Motability customers who are experiencing 'temporary and exceptional financial need' can now apply for an advance of the £600 Good Condition Bonus (GCB), which is usually only paid to customers at the end of the vehicle lease. 

Motability £600 Financial Assistance Scheme

This GCB payment can be brought forward to provide support during the pandemic, ensuring that Motability customers in need have access to extra money during a period when they may need it most.  Motability customers who have already received an early GCB are not able to take advantage of this arrangement twice.