The Good Condition Payment is an initiative introduced on 1 October 2022 that rewards Motability customers who take great care of their Motability car or Wheelchair Accessible Vehicle (WAV). The amount of money that customers receive depends on the length of the lease agreement, and many customers choose to use this money to help with the cost of the Advance Payment for their next Motability Scheme vehicle.
When your vehicle is returned back to Motability in a good condition, you could receive a 'refund' that Motability now call the Good Condition Payment. After you collect your new vehicle from the dealership Motability will put aside a small portion of the value of the lease, and at the end of your lease agreement they'll return this money back to you if the vehicle hasn't sustained any serious damage.
The Good Condition Payment replaced the Good Condition Bonus on 1 October 2022, and applies to all vehicles ordered after that date. If you ordered your current vehicle before 1 October 2022, you will still qualify for the Good Condition Bonus payment.
The amount that you will receive from Motability depends on the length of your lease agreement. It’s now £250 for a standard three-year lease and £350 for a standard five-year lease.
| Motability Vehicle Lease Length | Good Condition Payment |
| 36 Months (36 - 47 Months) (Standard Motability Car Lease Length) |
£250 |
| 48 Months (Extended 48-59 Months) | £300 |
| 60 Months (60 - 71 Months) (Standard Motability WAV Lease Length) |
£350 |
| Extended 72+ Months | £400 |
Motability are also paying £350 of the old Good Condition Bonus early to help existing customers with the current cost-of-living crisis. The £350 payments will start to be made from late October 2022. The remaining amount (£250 for a three-year lease or £550 for a five-year lease) will be paid if the vehicle is returned in a good condition at the end of the lease.
The Motability Good Condition Bonus changed to the Good Condition Payment on 1 October 2022. Motability chose to reduce the amount of money paid to customers at the end of their lease so that the money could be used to 'reduce the impact of some of the rising costs of delivering the Scheme and keep the cost of leases as low as possible'.
This meant that the amount of money paid back to customers who keep their vehicle in a good condition reduced from £600 to £250 for three-year Motability leases. The amount for five-year Motability leases reduced from £900 to £350.
The old Good Condition Bonus scheme was originally introduced to encourage customers to take good care of their vehicle. When you hand your vehicle back to your dealer at the end of the lease, the dealer will return it to Motability who will then sell it on, through either their online system or at a motor auction. By handing your car back in a great condition, Motability can sell your old vehicle on at a higher price. It’s a win-win for everyone, and Motability’s way of saying thank you for taking great care of the vehicle.
So, what can you do to increase your chances of receiving the Good Condition Payment? In addition to taking care when driving and parking your Motability vehicle, we’d also recommend that you prepare early for the return of your vehicle:
In addition, remember to respond to all manufacturer recalls (such as replacing faulty parts) to keep your vehicle in the best condition possible. You can check to see if your Motability vehicle has any outstanding manufacturer safety recalls by entering your registration number at gov.uk.
Looking after your car and treating it like it’s your own vehicle is the best way to increase your chance of receiving the Motability Good Condition Payment.
To determine whether you are eligible for the Good Condition Payment, the dealer you return your vehicle to will take photographs and carry out a brief appraisal to help them write a short description of the condition of the vehicle. General wear and tear such as minor dents or scratches - including those caused by the use of wheelchairs or other mobility aids - are expected, so as long as there are no major faults or any serious damage to the vehicle you should be eligible for the payment. Having a low-mileage extension on your lease, an insurance claim or a windscreen or window repair does not affect your eligibility.
If you have looked after your vehicle and you are rewarded by Motability with the Good Condition Payment, the award will be automatically processed by Motability, meaning you don’t have to make a claim or fill out any paperwork. Motability will pay the money directly into your bank account (if you have set up a Motability Scheme Online Account) or send you a cheque in the post.
